Legal
Website terms
Last updated: 26 July 2026
About these terms
These terms apply when you use the Unify Scale website. The website and any services offered through it are operated by Nabil Lavly trading as Unify Scale. Contact us at contacts@unifyscale.co.uk. They do not replace the separate proposal, statement of work or service agreement that will govern any paid work.
Website information
This site provides general information about Unify Scale and its AI receptionist, missed-call recovery and booking automation services. Content is not legal, financial, property, data-protection or other professional advice. You should obtain advice appropriate to your circumstances.
The missed revenue calculator
The calculator on this website produces an estimate from figures you enter yourself, combined with published industry benchmarks that are cited on the page. It is an illustration to help you think about the size of the problem. It is not a forecast, a valuation or a promise of results, and no reliance should be placed on it when making a purchasing decision. Your actual results depend on your market, your pricing, your team and factors outside our control.
Nature of AI services
Our services use automated voice and messaging systems. These systems are configured with care and tested before going live, but automated systems are not perfect and may occasionally mishear, misroute or fail to handle an unusual request. The service is designed to hand over to a human where it cannot help. Clients remain responsible for the accuracy of the information they ask us to load, for their own regulatory obligations, and for supervising outcomes. Anything said by an automated assistant is not a binding offer or contractual commitment on behalf of the client unless the client’s own agreement with its customer says so.
Deposits and payment
Paid work begins only after we have given you a fixed price in writing and you have accepted it. A deposit is payable at that point, and the build starts once it is received. The deposit is credited against your first invoice rather than charged in addition to it.
What the deposit covers: it reserves your build slot and covers the setup work carried out before go-live. If we are unable to deliver what we agreed, the deposit is refunded in full. If you cancel after the build has started, we may retain a fair amount reflecting the work already completed, and we will set out that amount clearly rather than simply keeping the whole sum.
Ongoing fees, billing dates, notice periods and any refund arrangements are set out in the written agreement for your project, which takes precedence over this page. As a business customer you do not have the statutory consumer cancellation rights that apply to consumer contracts.
No automatic offer or guarantee
Descriptions, examples and availability statements are invitations to discuss possible services, not binding offers. Solutions are scoped for each client. No particular integration, result, saving, revenue outcome or deployment is guaranteed unless expressly agreed in a signed written agreement.
Permitted use
You may browse and share links to this site for lawful business purposes. You must not misuse the site, attempt unauthorised access, interfere with its operation, introduce malicious code, scrape it in a way that materially disrupts the service, or use its content to misrepresent an association with Unify Scale.
Intellectual property
Unless stated otherwise, the site design, brand material and original content belong to Unify Scale or its licensors. You may not reproduce, sell or commercially exploit them without written permission, except where the law permits.
Third-party services
Links and integrations such as Calendly are operated by third parties under their own terms and privacy notices. We are not responsible for third-party availability or content. Calendly provides cookie choices within its embedded booking experience.
Availability and liability
We take reasonable care with the website but do not promise that it will always be available, secure, complete, current or error-free. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence.
Privacy
Our privacy policy and cookie notice explain how this website handles personal information and browser technologies.
Governing law
These website terms are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction, subject to any mandatory rights you may have under applicable law.
Changes
We may update these terms when the website or applicable requirements change. The latest version and effective date will remain on this page.